Privacy Policy

Trek360AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and related services (collectively, the "Service").

By using Trek360AI, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Account Information

When you create an account, we collect your name, email address, and profile information you choose to provide.

Location Data

We collect precise GPS location data only during active tracking sessions (such as hiking, cycling, or navigation) when you explicitly start a trip. Location data is never collected in the background without your knowledge.

Usage Analytics

We collect anonymized usage data to improve our services, including pages viewed, features used, and performance metrics.

Device Information

We collect basic device information including device type, operating system, and browser type for compatibility, security, and optimization purposes.

User-Generated Content

This includes photos, videos, journal entries, trail reviews, community posts, messages, gallery albums, social links, gear inventory data, packing lists, saved routes, trip plans, and other content you create on the platform.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage and performance
• Improve the Service

You can control cookies through your browser settings.

Payment Information

If you make a purchase or subscribe to a paid plan, payments are processed securely by third-party payment providers (such as Stripe). We do not store full credit card details on our servers.

Compliance & Identity Data

If you participate in earning activities that require KYC (Know Your Customer) verification, we may collect government-issued identification documents, proof of address, tax identification numbers, and identity selfie photos. This data is transmitted via encrypted connection, stored with restricted access, and retained for the legally required period (typically 5–7 years after account closure). See our KYC & Compliance Policy for full details.

Financial Activity Data

We store wallet balances, commission history, referral network data, withdrawal history, and payout method details as part of your account to provide the Wallet and earnings features.

Safety Monitoring & Sensor Data

When you opt in to Safety Monitoring, Trek360AI may access the following device sensors:

• Accelerometer & Gyroscope — Used for fall detection and inactivity monitoring. Motion sensor data is processed entirely on your device in real time. Trek360AI does not store, transmit, or retain raw accelerometer or gyroscope readings. Only the outcome (e.g., "fall detected" or "inactivity alert triggered") is used to initiate an SOS workflow.
• Microphone (Voice Activation) — When you enable Voice Activation, your device's microphone listens for specific wake phrases (e.g., "Hey Atlas", "Help me", "I fell"). Audio is processed locally on your device using the browser's Web Speech API. Trek360AI does not record, store, or transmit audio data. No audio leaves your device. Only the recognized text of a matched emergency phrase is used to trigger the SOS workflow.
• GPS & Location — During an active trek with Safety Monitoring enabled, your GPS position is used for SOS coordinate reporting (see Location Data Usage policy).

Safety Monitoring, Voice Activation, and Fall Detection are opt-in features that you must explicitly enable. They can be disabled at any time via the SOS panel or Settings. Disabling these features stops all sensor access immediately.

Battery & Performance Impact

Safety Monitoring features use device sensors and may increase battery consumption. The impact varies by device hardware and browser. Trek360AI provides battery-level monitoring and will warn you if battery is critically low during an active safety session.

We use your information to:

• Provide, maintain, and improve the Trek360AI platform
• Generate AI-powered route recommendations, gear suggestions, destination ideas, and safety alerts
• Enable social features like community posts, group activities, and profile social links
• Send important service notifications and safety alerts
• Facilitate marketplace listings, messaging, and booking requests
• Process subscriptions and platform-managed purchases
• Analyze usage patterns to improve the user experience
• Provide customer support
• Detect and prevent fraud, abuse, and security issues

We use AI processing to generate trail recommendations, weather-based safety alerts, gear suggestions, destination ideas, packing list recommendations, and personalized content. This processing is done to provide core platform functionality.

For users in the European Economic Area (EEA), United Kingdom, and similar jurisdictions, we process personal data under the following legal bases:

• Consent – For GPS tracking, live location sharing, safety monitoring, voice activation, and other optional features
• Contract – To provide the Trek360AI services you signed up for
• Legitimate Interests – To improve services, ensure safety, and prevent fraud
• Legal Obligation – For financial records and legal compliance
• Vital Interests – In emergency situations (e.g., SOS alerts)

We never sell your personal data.

We may share data in the following circumstances:

• Live Tracking: Your location is shared with people you explicitly invite during a live tracking session
• Community Content: Posts, reviews, gallery albums, social links, and public profile information are visible based on your privacy settings
• Service Providers: We use trusted third-party services for hosting, analytics, mapping, and payment processing
• Legal Requirements: We may disclose data if required by law
• Emergency Services: In an active SOS situation, your location may be shared with emergency responders
• Business Transfers: If Trek360AI is involved in a merger, sale, or acquisition, user data may be transferred as part of that transaction

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to protect your data, including secure data storage, encryption, and contractual data protection agreements where required.

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS 1.3)
• Encryption at rest
• Secure authentication (OAuth 2.0)
• Access controls and monitoring
• Regular security audits and testing
• Automated threat detection and incident response

While no system is 100% secure, we take all reasonable steps to protect your information.

You have the right to:

• Access your personal data
• Export your data (JSON, CSV)
• Correct inaccurate information
• Delete your account and data
• Restrict processing
• Withdraw consent
• Object to automated decision-making
• Lodge a complaint with a data protection authority

You can manage most of these in Settings > Data Privacy or through our Support Hub.

We retain your data for as long as your account is active.

After account deletion:

• Personal data is permanently deleted within 30 days
• Backup copies are deleted within 90 days
• Anonymized analytics data may be retained
• Community content may be anonymized rather than deleted

You may request immediate deletion through Settings > Data & Privacy > Delete Account or through our Support Hub.

Trek360AI offers family features with parental controls. For users under 16:

• A parent or guardian must create and manage the account
• Enhanced privacy protections are enabled by default
• Location sharing requires parental consent
• Community interaction may be limited
• We comply with applicable children's privacy laws including COPPA and GDPR-K

Trek360AI provides navigation, tracking, and safety alerts for informational purposes only. Outdoor activities involve risk, and users are responsible for their own safety and decisions. Trek360AI is not liable for injuries, emergencies, or incidents that occur while using the Service.

We may update this Privacy Policy from time to time. If we make significant changes, we will notify users via the app or email.

If you have questions about this Privacy Policy or your data:

Email: privacy@trek360ai.com

Data Protection Officer: privacy@trek360ai.com

Address: Trek360AI Ltd, Aotearoa, New Zealand

We aim to respond to all privacy inquiries within 48 hours.