Terms of Service

By accessing or using Trek360AI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users, including visitors, registered users, and contributors. We reserve the right to update these Terms at any time, with notice provided through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

Your use of the Service is also governed by our Privacy Policy and other policies listed in the Legal section.

You must be at least 16 years old to use Trek360AI. If you are under 16, a parent or guardian must create and manage your account and provide consent for data processing and location features.

By using the Service, you confirm that you meet these eligibility requirements.

When you create an account, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account
• Not create accounts for others without their consent
• Not create multiple accounts to circumvent restrictions

We reserve the right to suspend or terminate accounts that violate these Terms.

You agree to use Trek360AI responsibly and legally. You must not:

• Use the Service for any unlawful purpose
• Share false or misleading trail information that could endanger others
• Harass, threaten, or abuse other users
• Upload malicious content or attempt to compromise the platform
• Scrape, reverse-engineer, or commercially exploit the Service
• Misuse the SOS or emergency features
• Impersonate other users or entities
• Post content that infringes intellectual property rights

IMPORTANT: Trek360AI provides navigation assistance, weather information, and safety tools as aids to outdoor activities. However:

• The Service is not a substitute for proper outdoor preparation, training, and equipment
• Users are solely responsible for their own safety decisions in the outdoors
• Trail conditions, weather, and hazards can change rapidly and may not be reflected in real-time
• AI-generated routes and recommendations should be independently verified
• Always carry appropriate safety equipment and inform others of your plans
• In emergencies, always contact local emergency services directly (e.g., 111 in NZ, 911 in US)

Trek360AI is not liable for injuries, damages, or losses incurred during outdoor activities.

Automated Safety Features

Trek360AI offers optional, opt-in safety features including Safety Monitoring (fall detection, inactivity alerts), Voice Activation (voice-triggered SOS commands), and Trek Safety Reminders (contextual safety prompts during trips). These features:

• Are assistive tools only — they are not a substitute for emergency services, personal locator beacons, satellite communicators, or other dedicated emergency hardware
• Must be explicitly enabled by the user — they do not activate automatically
• Depend on device hardware, browser capabilities, sensor availability, battery life, and connectivity
• May produce false positives (alerting when no emergency exists) or false negatives (failing to detect a genuine emergency)
• May stop functioning if the browser tab is closed, the device enters sleep mode, or the device runs out of battery
• Process sensor data (accelerometer, gyroscope, microphone) locally on your device — no audio or raw sensor data is transmitted to Trek360AI servers

Do not rely solely on these features for your safety. Always carry appropriate emergency equipment and inform others of your plans.

You retain ownership of content you create on Trek360AI. By posting content, you grant us a non-exclusive, worldwide, royalty-free license to display, distribute, and promote your content within the Service.

Content Guidelines:

• Content must be accurate and not misleading
• Photos and media must be your own or properly licensed
• Trail reviews should be honest and based on personal experience
• Community posts must follow our Community Guidelines
• We may remove content that violates these Terms

You are responsible for any content you post and its consequences.

User Responsibility

You are solely responsible for all files, photos, videos, and other media you upload to Trek360AI. By uploading content, you confirm that you have the right to share it and that it complies with these Terms.

Prohibited Uploads

You must not upload:

• Malware, viruses, or executable files disguised as media
• Illegal, explicit, violent, or graphic content
• Content that infringes intellectual property rights
• Files intended to exploit or disrupt the platform
• Spam, duplicate, or auto-generated bulk uploads

Upload Limits

Upload allowances — including storage capacity, monthly photo limits, video availability, and video duration — are determined by your subscription tier and enforced server-side. Specific limits are displayed on the Subscriptions page and may vary by plan.

• Free-tier users (Basecamp) have limited storage and photo uploads; video uploads are not available
• Paid plans unlock expanded storage, unlimited photos, and video upload capabilities
• Limits are enforced automatically — uploads that exceed your plan allowance will be declined with a clear explanation and upgrade path

Moderation & Removal

Trek360AI reserves the right to review, moderate, and remove any uploaded content that violates these Terms, Community Guidelines, or applicable law. Content may be removed without prior notice in cases of severe violations.

Abuse Prevention

Excessive or abusive upload behavior — including bulk automated uploads, storage abuse, or circumventing upload limits — may result in upload restrictions, account suspension, or termination.

Trek360AI Marketplace is a classifieds platform that connects buyers and sellers of outdoor gear, experiences, and services.

Platform Role

Trek360AI provides listing, messaging, booking-request, moderation, and reporting tools only. Trek360AI is not a party to any marketplace transaction.

Payments & Funds

• Trek360AI does not process marketplace payments
• Trek360AI does not hold buyer or seller funds
• Trek360AI does not provide escrow, payment guarantees, or payout services for marketplace transactions
• Buyers and sellers arrange payment directly between themselves (e.g., bank transfer, cash on collection, or any method they agree upon)

Returns & Refunds

• Returns, refunds, and delivery arrangements are the sole responsibility of the buyer and seller
• Trek360AI does not mediate, guarantee, or process marketplace refunds

Moderation & Safety

• Trek360AI may review reports of fraudulent, misleading, or prohibited listings and take moderation action (content removal, account suspension)
• Trek360AI does not adjudicate financial disputes between buyers and sellers
• Report suspicious or unsafe listings using the in-app Report button

User Responsibilities

• Sellers must ensure listings are accurate and comply with applicable consumer, tax, safety, and trading laws
• Buyers are responsible for verifying items and sellers before arranging payment
• Users must handle personal information and contact details shared during transactions safely and only for the purpose of completing the transaction
• Private sellers and registered traders may have different legal obligations — users must comply with the laws of their jurisdiction

Prohibited Items

Counterfeit, stolen, illegal, dangerous, or regulated items are prohibited. See Community Guidelines for full details.

Trek360AI offers free and premium subscription tiers.

• Subscription fees are billed according to your chosen plan
• Payments are processed securely through third-party providers (such as Stripe)
• You may cancel your subscription at any time
• Refunds are handled according to our Refund Policy
• We reserve the right to adjust pricing with 30 days notice
• Free tier features may change as the platform evolves

The Trek360AI platform, including its design, code, AI systems, branding, and content (excluding user-generated content), is owned by Trek360AI Ltd and protected by intellectual property laws.

You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without explicit written permission.

The Trek360AI name, logo, and Atlas AI branding are trademarks of Trek360AI Ltd.

We strive to keep Trek360AI available at all times, but we do not guarantee uninterrupted service. The Service may be unavailable due to maintenance, updates, technical issues, or events outside our control.

We are not liable for losses caused by service interruptions.

We reserve the right to suspend or terminate your account at any time if you violate these Terms, misuse the Service, or create risk or legal exposure for Trek360AI or other users.

You may stop using the Service at any time and request account deletion.

To the maximum extent permitted by law, Trek360AI shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of data, profits, or business opportunities
• Injuries or damages during outdoor activities
• Third-party actions, services, or content
• Service interruptions or technical failures

Our total liability shall not exceed the amount you paid for the Service in the 12 months prior to the claim.

You agree to indemnify and hold harmless Trek360AI, its directors, employees, and partners from any claims, damages, liabilities, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or third-party rights
• Content you post on the platform
• Marketplace transactions you participate in

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or the Service shall be resolved in the courts of New Zealand.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

We may update these Terms from time to time. If significant changes are made, we will notify users through the Service or via email.

Support Hub: Submit a ticket through the Support Hub for account or service questions

Email: legal@trek360ai.com

Address: Trek360AI Ltd, Aotearoa, New Zealand