Family Account Policy

Trek360AI offers family features that allow parents and legal guardians to create and manage accounts for children under 18. This policy outlines the responsibilities, restrictions, and protections governing family accounts.

By creating a child account, the parent/guardian agrees to these terms and accepts full responsibility for the child's use of the platform.

As a parent or legal guardian, you are responsible for:

• Creating and supervising child accounts
• Approving or restricting child permissions (content, messaging, marketplace, location sharing)
• Monitoring child activity through the Family Dashboard
• Approving child withdrawal requests
• Ensuring the child's use of Trek360AI complies with applicable laws
• Keeping the child's date of birth accurate for age-appropriate features
• Reporting any safety concerns to Trek360AI immediately

Child accounts have enhanced protections by default:

• Content Filtering — AI-powered content moderation with stricter thresholds
• Messaging Restrictions — Limited to parent-approved contacts (under-13 accounts)
• Location Privacy — Location sharing disabled by default; requires parent activation
• Marketplace Restrictions — Cannot list items or arrange marketplace transactions without parent approval
• Financial Controls — Withdrawal limits and parent approval required for all payouts
• Community Visibility — Profile and posts may be restricted from public feeds
• Data Minimization — Minimal data collection per COPPA and GDPR-K requirements

Trek360AI applies different rules based on age:

Under 13

• Most restrictive settings
• No direct messaging (parent-mediated only)
• No marketplace access
• No live streaming
• Enhanced content filtering

13–17

• Moderate restrictions (parent-configurable)
• Messaging with parent-approved contacts
• Limited marketplace browsing (no purchasing without approval)
• Community participation with enhanced moderation

Age Transition (Turning 18)

When a child turns 18, their account is eligible for transition to a full adult account. The parent is notified, and the user can choose to convert their account independently.

• Child accounts can earn referral commissions (held in parent's wallet)
• Parents can deposit funds into child accounts
• Child withdrawals require parent approval
• Parents set daily and monthly spending/withdrawal limits
• All financial activity is visible to the parent in the Family Dashboard
• Child accounts cannot connect external payment methods independently

Child account data is handled with extra care:

• We comply with COPPA (US), GDPR-K (EU), and New Zealand Privacy Act 2020
• Minimal data is collected from child accounts
• Location data is never collected without explicit parent consent
• Child data is never shared with third parties for marketing
• Parents can export or delete child data at any time
• Account deletion removes all child data within 30 days

If you become aware of any safety concern involving a child on Trek360AI:

• Use the in-app Report button
• Contact safety@trek360ai.com immediately
• For imminent danger, contact local emergency services first

Trek360AI takes all child safety reports seriously and investigates within 24 hours.

For family account questions:

Support Hub: Submit a ticket through the Support Hub

Email: support@trek360ai.com

Safety: safety@trek360ai.com

Address: Trek360AI Ltd, Aotearoa, New Zealand