Refund Policy

This Refund Policy applies to paid subscriptions and platform-managed digital products on Trek360AI. We aim to handle refunds fairly and transparently.

Important: Trek360AI Marketplace is a classifieds platform. Marketplace transactions (gear, experiences, services) are arranged directly between buyer and seller. This Refund Policy does not cover marketplace transactions — see the Marketplace section below.

Monthly Subscriptions

• You may cancel at any time; access continues until the end of the current billing period
• No partial refunds for unused time within a billing period
• Refunds for the current billing period are available within 7 days of payment if the service has not been substantially used

Annual Subscriptions

• Full refund available within 14 days of initial purchase or renewal
• Pro-rated refund within the first 3 months of the subscription period
• No refunds are available after 3 months of the annual period

Free Trial

• No charges during the trial period
• Cancel before the trial ends to avoid payment
• If you forget to cancel, contact us within 48 hours for a full refund

Trek360AI Marketplace is a classifieds platform. Trek360AI does not process, hold, or guarantee payments for marketplace transactions.

• Payment for marketplace items is arranged directly between buyer and seller
• Returns, refunds, and delivery are the sole responsibility of the buyer and seller
• Trek360AI does not mediate or process marketplace refunds

If something goes wrong:

• Contact the seller directly through in-app messaging to discuss a resolution
• If the seller is unresponsive or you suspect fraud, use the Report button on the listing
• Our moderation team reviews all reports and takes action against policy violations
• For serious concerns, contact legal@trek360ai.com

Note: This section applies to marketplace (classifieds) transactions only. For subscription refunds (Trek360AI plans), see the Subscription Refunds section above.

Subscriptions:

Go to Settings > Account & Subscription > Cancel / Request Refund

Manual Request:

Email billing@trek360ai.com with:

• Your account email
• Transaction date and amount
• Reason for refund request

Subscription refunds are processed within 5–10 business days to your original payment method.

Marketplace Transactions:

Marketplace refunds are not processed by Trek360AI. Contact the seller directly through in-app messaging to arrange any returns or refunds.

Refunds will not be issued for:

• Accounts suspended or banned for Terms of Service violations
• Chargebacks filed without first contacting us
• Services or products that were fully delivered as described
• Referral commissions (these are separate from subscription refunds)

We reserve the right to deny refund requests that appear fraudulent or abusive.

For all billing and refund inquiries:

Support Hub: Submit a ticket through the Support Hub (Billing category)

Email: billing@trek360ai.com

Address: Trek360AI Ltd, Aotearoa, New Zealand

Our team reviews all billing inquiries as promptly as possible.

Note: Refunds are subject to applicable local consumer protection laws.